Optimize IT Infrastructure availability and performance for increased business agility

Is your IT Infrastructure team engaged only in attending to time-consuming helpdesk calls, troubleshooting and remediation instead of driving business outcomes? Are you struggling to manage your legacy systems and applications acquired over the years and at huge costs, but failing to deliver both in terms of availability and performance? Do you plan to go digital but are unsure about where or how to get started in your Digital journey?

Level 1 Support

Depending on the frame-work within the customer organization, the help desk function can be classified as the primary team performing Incident Management.

System Monitoring & Administration

At the core of the team’s overall efficiency, processes and a customer focused mind-set work cohesively to ensure that the agreed upon SLAs are met.

Storage Support Services

Our storage support services allow the customer to offload some or all of the challenging operational storage management tasks to the experts at Optimum.

Database Administration

At Optimum, we aim at providing database support services at an Incident management and problem management level through performing regular system analysis, evaluation and planning.

ITIL Implementation

Depending on a company’s degree of ITIL implementation, Optimum provides guidance in understanding the company’s requirements for developing and implementing a holistic approach to IT Infrastructure Management.

Securities and Privileges Management

Our services include managing logical access and control, and enhance operational efficiency with a technically secure environment.